FAQS

We provide many different payment methods in our E-Shop. You may pay with American Express, VISA and MasterCard, as well as Paypal where ever you are.

Yes, it is perfectly safe to place an order and make a payment on our website. All payment methods on doctorkokoro.com are provided by our payment provider Banc Sabadell Online Services. All of the data is transmitted via SSL-encryption and credit card transactions can only be accepted through SET (Secure Electronic Transactions). This means that the sensitive information that we store (your name, address, password) can be transmitted securely within our system. The card-issuing bank checks the authenticity within the system and determines if the payment is to be charged to the card. Shopping at doctorkokoro.com is therefore highly secure and we take all necessary measures to prevent fraud.
We will not store any payment data that you submit; our third party payment provider handles this. The method of payment is entirely up to you.

If you bought your sunglasses in the E-Shop, the warranty is 2 years for material defects on fabrication. Any other damage made by use it is not covered by warranty.

If you have any piece of your sunglasses damaged by use, it is possible to buy a replacement of that piece. Send us an email to hola@doctorkokoro.com and send us pictures of the piece you need to replace. If we have the piece in stock we will confirm to you by email.

You have the ability to try your product(s) on at home, and send them back to us within 14 days – starting from the day of receipt – for a refund. You do not need to state a reason for return within this time period and you will be given a full refund of the frames (shipping fee excluded if you are out of Spain) if the glasses are in the same condition as when you received them.

As soon as your return shipment has been checked we will refund your payment using the same payment method you selected for your purchase. We will let you know via email as soon as we have activated the full refund.

We ask for your understanding in that we cannot accept return at the Dr.Kokoro Shops or opticians. For further information or questions please contact our Webshop team.

If your order was delivered to Spain, the cost of the return is FREE. If you live outside of these countries, you must cover the cost of the returns yourself.

Please contact our Webshop team: hola@doctorkokoro.com or +34 676909117 (09.00-17.00 CET Monday to Friday) and we will answer your questions. To speed up the process, let us know what your order number is.

Please contact our DR.KOKORO E-Shop Team for any cancellation or changes to your order as soon as possible (hola@doctorkokoro.com or +34 676909117 Monday to Friday from 09.00-17.00 CET). If your order has already left warehouse you will have to wait to receive the parcel to contact us for a cancelation.

All orders within the European Union and the United States are shipped with DHL.
Depending on your location, the shipping time may take:

Spain: 1-3 working days
Europe: 3-7 working days
United States: 7-15 working days

After your product has been packed and left our warehouse, you will receive a shipment confirmation email.  When placing the order, think about leaving a message for the delivery company if you are unable to be there when the shipment arrives. Shipping is worldwide free.

Please contact our Webshop team as quickly as possible so that we can react. You can contact us via: hola@doctorkokoro.com, our website form, or +34 676909117 (09.00-17.00 CET Monday to Friday).
Let us know your order number and model bought.

Please contact our Webshop team as quickly as possible so that we can react. You can contact us via: hola@doctorkokoro.com, our website form, or +34 676909117 (09.00-17.00 CET Monday to Friday).
Let us know your order number and model bought.

As of now we can provide our online shop to all countries except Gibraltar, Islas Canal, Liechtenstein, East Europe, Turkey, Africa, Middle East, Asia, Pacific. These countries will be included in the near future so stay tuned through our newsletter.

All our orders are with free shipping worldwide, but outside the European Union, some of the countries of EU, and for deliveries to Canary Island, customer will have to pay for local sales taxes and/or customs expenses.

The organic lenses used in our sunglasses conform to the major international safety provisions for UV rays and are designed to block all wavelengths harmful to the eyes below 400 nm (UVA, UVB and UVC). In addition, they are coated multiple times on the inside, are highly break resistant to provide the best possible vision.

Enclosed in your DR.KOKORO sunglasses case is specific information about the filter category of your lenses. The below table details the different levels of tinted lenses and which light conditions they are suitable for (according to DIN EN ISO 12312-1:2015-12):
• CAT 0: Clear to subtle tint (<20%), weak protection against sunlight
• CAT 1: Light tint (20-57%), protection against mild sunlight on overcast days
• CAT 2: Medium tint (57-82%), protection against medium to strong sunlight, normal glare protection in moderate conditions
• CAT 3: Dark tint (82-92%), protection against strong sunlight, on water surfaces, the beach, mountain regions and regions with stronger light conditions
• CAT 4: Very dark tint (92-97%), protection against extremely sharp sunlight, in alpine regions and glaciers. Not suitable for day driving.

All lenses are unsuitable for looking directly into the sun or driving at night.

If your glasses are fitted with polarized lenses for extended anti-glare protection, please remember that the visibility of LCD displays (for example on your mobile phone, laptop, motor vehicle or airplane instrument panels) may be impaired.